Writing letters to complain about a lack of service or discuss a product that doesn't work is never easy. We not only want to vent, we also want to get a different result than our first experience. But we often write at the wrong moment, so we write an angry, hostile screed. The reader either wants distance from the anger or to explain what went wrong, which does nothing for the writer. Here are some steps that make writing a complaint … [Read more...]
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